ENTRE RÍOS PROVINCE GOVERNMENT (ARGENTINA)
Entre Ríos is a province located in the Litoral region of the Republic of Argentina. The interest in offering an improved emergency service, faster, safer and more efficient to its citizens, led the Government of Entre Ríos in 2011 to request the provision of an Integrated Public Safety System from TELTRONIC.
The public safety system of Entre Ríos comprises police, fire brigades and medical emergency services. This high number of resources to be managed, along with the geographic dispersion of the region, made coordination with the previous analog radio system a difficult goal to achieve.
All this, combined with the lack of a control center solution to centralize information and optimize use, posed a major obstacle for developing agile, efficient and effective incident management, as well as coordination among the different agencies.
The solution proposed by TELTRONIC consists of TETRA base stations, mobile and portable radio terminals with GPS and dispatcher terminals, all of them with encryption.
In order to address specific situations in remote areas or carry out special operations, a Mobile Command Unit was deployed. This unit includes a Coordination and Control Center with two operators and a transportable base station, ready to be vehicle transported wherever necessary in the case of emergencies and special events.
The 911 call attention solution responds to the need for coordination and integration of the different professional groups involved in the emergency attention. The system concentrates all emergency calls in a single number, integrating all the agencies in an effective and coordinated manner, and providing integrated response for the entire territory of Enter Ríos.
Since the commissioning of the system, users have benefited from an improvement in the quality of communications and the coverage offered by the TETRA network compared to the analog system previously used.
SYSTEMS AND APPPLICATIONS
“From the Police Headquarters of Entre Ríos, we are very satisfied with the 911 communication system installed by TELTRONIC, as well as with the service after installation. TELTRONIC’s technical team has provided continuous monitoring and contact”. General Superintendent Héctor Roberto Massuh, Chief Police of Entre Ríos.